hard drive Data recovery

Have you lost some important files, cant access your external HDD, computer wont boot so you can get access to your files? 

Call us on 0479 100 163

What do we do?

  • Recover lost, damaged or deleted data
  • OST to PST Conversion
  • PST corruption recovery
  • We can work on internal and external HDD’s / storage devices
  • Newer SATA SSDs as well as M SATA & M2 SSD Drives

 

Recover your Hard Drive / Solid State Drive (SSD) Files

We can retrieve data from faulty hard drives (internal or external) including SSD Drives.

Solid State Drive NVMe M.2 PCIE (SSD)

Photo & Data Recovery

We can retrieve photos, documents, videos, music and other important information.

We can backup to another device

If you have a backup device we can recover your files too we can recover your files on to that or you can purchase one-off us.

Signs of hard drive failure

  • Hard drive cant be accessed
  • Clicking, knocking, scratching or clunking Sounds
  • Hard drive not powering up
  • Computer freezing or locking up
  • Corrupted partition / file system
  • Signs of bad sectors on the hard drive
Internal components of a mechanical hard drive

We focus mainly on software methods of recovery and minor hardware fixes but for the more extreme cases of hardware failure if we cant retrieve we can send your hard drive off to get assessed by our partner Payam

How do we do the data recovery on your device?

1st step

Check if the device powers up, sounds and detection

  • We will get a general indication of what is happening
2nd step

See if we can directly access and copy any data

  • See if we can get any files the way it is
3rd step

Attempt data recovery using different software methods

  • Use special software to try and recover the data
4th step

Try raw access copy of the device

  • We will try access the device directly and copy what we can
5th step

If everything fails we can send it off to our partner data recovery specialist

  • If non of our methods work and the data is really important we can send it off for you

FAQ

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Am I guaranteed all my files?

We cannot guarantee all your files recovered, we can’t guarantee any files are recovered. It depends on the state of the HDD.

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Do I have to pay for having retrieved nothing?

We dont charge full amount if we dont retrieve any files but we ask for an attempt fee which is $45

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How long can it take to retrieve the files?

It can take anywhere from a day to a few weeks or longer depending on the state of the HDD and if you want to go through with it.

When HDD’s start failing they become incredibly slow so extracting data can take a terribly long time until becoming inaccessible.

 

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Will my files come back as they were?

Usually they come back as they were in their folder/file structure but depending on the state of the hard drive when we retrieve files they may come back as random files without proper information.

So they won’t have any proper filenames or descriptions and you will have to sort through them to find the ones that are important to you.

Also they may come back as partial files, so only parts of the file will be seen. We may be able to reconstruct some of these images depending on the state of data retreived.

 

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Where will you store my files?

We can store them wherever you would like them stored but its not recommended to put them back on the same device that is faulty.

We can supply an external hard drive to store your data for an extra price or you may want to give us your computer or an external hard drive you may have to use.

 

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Is it worth risking to extract the data using software methods or should we take to a data recovery specialist?

If you cant afford to pay for a specialist center which could be anywhere from $400 – $3000+, we can try and attempt a software recovery for you.

The max we may charge for a data recovery using these methods would be just around the $500 mark if its really complicated and long.

If the state of the drive is really bad and is degrading while extracting data we would recommend seeing a data recovery specialist but it is up to the individual to decide how important the data is and if your willing to pay those amounts.

We are partnered up with Payam , one of the most well known data recovery specialists in Australia so we can send it off for you.

We will usually let you know when we take a look at it for you so you can decide.

 

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There's no power or any vibration or sorts in the hard drive what should I do?

We can attempt to access this and recover information for you as it could be a cable, external PCB board (USB Enclosure) or connection issue with the computer.

But in lots of cases if its an internal HDD and we cant get it to power up, we may recommend you send it to data recovery specialist centre so they can perform special tests and extraction of your data.

 

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I spilt liquid on my laptop

‘Depending on the type of hard drive you have in your computer these cases can be difficult.

If your computer was off during the spillage, keep it off. If it was on during the spillage don’t try to start it anymore as it can cause further damage.

We may be able to remove the water elements from your computers electrical parts by taking it apart, if the computer was off and kept off we have a higher chance of recovering the computer.

Covered hard drives make it easier to recover. Laptops which have an uncovered SSD drive like an M SATA or M2 NVME may be more difficult as the water can make contact with the circuit and short it out.

In this case we would recommend sending it to a data recovery centre that specialises in those cases.

 

We provide our data recovery services to the suburbs of Nillumbik

We are located in Diamond Creek, so our main goal is to provide our services to people living in the following suburbs: Panton Hill, Hurstbridge, Wattle Glen, Cottles Bridge, Strathewen, Kangaroo Ground, Christmas Hill, Isle of Bends and others. If you live outside Nillumbik we can still help but our data recoveries are drop off only (no onsite work for data recoveries because of the length of time it can take) so might be a fair distance for you to travel.