Data Recovery

Alongside our computer repair and support services we provide data recovery services for the help in recovering data from your faulty device. We are a home-based business located in Diamond Creek.

Call us on 0479 100 163

What do we do?

  • Recover lost, damaged, or deleted data from Desktop PCs, Apple MACs, Laptops, RAID, Servers, SSDs, NAS, Databases, Encrypted Disks & Mobile Phones 
  • Email corruption recovery
  • SQL, Access, Quickbooks, MySQL, PDF, Excel, Virtual Machines, Word, Powerpoint, Outlook
  • Image reconstruction
  • EDB (Exchange)
  • MBOX to PST


External USB Drives

Located nearby in Diamond Creek

We can recover data from various devices

We are located in Diamond Creek and provide data recovery services to nearby suburbs mainly Nillumbik but outside as well.

You can drop off your device or we can pickup.

Recover lost files from various devices (Hard drives, solid state drives, hand held devices, USB thumb drives)

We can retrieve data from various devices which can include externals hard drives, Desktop PC, Apple MAC, Laptops, Servers, NAS and more..

SSD (Solid State Drive)
Internal components of a mechanical hard drive

Signs of hard drive failure

  • Hard drive cant be accessed
  • Clicking, knocking, scratching or clunking Sounds
  • Hard drive not powering up
  • Computer freezing or locking up
  • Corrupted partition / file system
  • Signs of bad sectors on the hard drive

Some of the different types of sounds can be found here.

Stack of external hard drives

If you are experiencing issues with your storage device try to keep it off until you get someone to look at it for you as you may reduce the lifespan of the drive and make it harder to recover files.

Corrupted Emails Recovery & Database Conversion

We can also recover or repair emails from corrupted databases or convert certain email databases in to other types of databases to use with a different mail client.

Recovery of files from a corrupted damaged USB stick

We can recover photos, documents and other types of files that you cant access on your USB stick. 



Am I guaranteed all my files?

We cannot guarantee all your files recovered, we can’t guarantee any files are recovered. It depends on the state of the device.


Would it be safe to attempt recovery of files myself?

You can attempt but you may reduce the lifespan of the drive depending on the issue.

If the parts inside are failing the drive will get slower and slower which may cost you more in the long run to get the files recovered.

If its an SSD drive (the one without moving parts) and you have lost some files, keeping the computer on can initiate a command called TRIM which will clear all deleted space and can make the files unrecoverable.


Do I have to pay for having retrieved nothing?

We don’t charge full amount if we don’t retrieve any files, but we ask for an attempt fee.


How long can it take to retrieve the files?

It can take anywhere from a day to a few weeks.


Will my files come back as they were?

Usually, they come back as they were in their folder/file structure but depending on the state of the hard drive when we retrieve files they may come back as random files without proper information.

So, they won’t have any proper filenames or descriptions and you will have to sort through them to find the ones that are important to you.

Also, they may come back as partial files, so only parts of the file will be seen. We may be able to reconstruct some of these images depending on the state of data retrieved.



Where will you store my files?

We can store them wherever you would like them stored but it’s not recommended to put them back on the same device that is faulty.

We can supply an external hard drive to store your data for an extra price or you may want to give us your computer or an external hard drive you may have to use.



There's no power or any vibration or sorts in the hard drive what should I do?

We can attempt to access the hard drive and recover information for you as it could be the cable, PCB board ,USB Enclosure or connection issue with the computer.

If its more serious it will require further work to retrieve.



I spilt liquid on my laptop

Depending on the type of hard drive you have in your computer these cases can be difficult.

If your computer was off during the spillage, keep it off. If it was on during the spillage don’t try to start it anymore as it can cause further damage.

We may be able to remove the water elements from your computers electrical parts by taking it apart, if the computer was off and kept off, we have a higher chance of recovering the computer.

Covered hard drives make it easier to recover. Laptops which have an uncovered SSD drive like an M SATA or M2 NVME may be more difficult as the water can contact the circuit and short it out.

If the case after cleaning the drive of the liquid elements the drive still doesn’t work we would need to get the data extracted by other means.



Is it possible to recover deleted photos from my phone?

It depends on the model of phone, software that is running on the phone and what types of services you have activated, also the length of time since they were deleted.

The newest model android phones if the photos have been permanently deleted or deleted through remote erase may not be possible to recover as to the way the memory works in the phone.


We provide our data recovery services to the suburbs of Nillumbik

We are in Diamond Creek, so our main goal is to provide our services to people living in the Nillumbik suburbs: Panton Hill, Hurstbridge, Wattle Glen, Cottles Bridge, Watsons Creek, Smiths Gully, Arthurs Creek, St Andrews, Nutfield Strathewen, Kangaroo Ground, Christmas Hill, Isle of Bends, and others.

If you live outside Nillumbik we can still help but our data recoveries are drop off only (no onsite work for data recoveries because of the length of time it can take) so might be a fair distance for you to travel.