hard drive Data recovery

Have you lost some important files, cant access your external HDD, computer wont boot so you can get access to your files? 


What do we do?

  • Recover lost, damaged or deleted data
  • Software-based recovery (partial hardware)
  • We can work on internal and external HDD’s / storage devices
  • Newer SATA SSDs as well as M SATA & M2 SSD Drives


Recover your Hard Drive / Solid State Drive (SSD) Data

We can retrieve data from faulty hard drives (internal or external) including SSD Drives (SSD SATA, M SATA, M2 NVME)

Photo & Data Recovery

We can retrieve photos, documents, videos, music and other important information.

We can backup to another device

If you have a backup device we can recover your files too we can recover your files on to that or you can purchase one-off us.

* Software based recovery and some hardware fixes.

How do we do the data recovery on your device?


Step 1 : Check if device powers up, sounds and detection

We first test your device to see if it powers up, the sounds it makes and the way it is detected on the computer, this will give us a general indication of how bad the problem might be.

If the hard drive is within an external case we may need to remove the case and access the hard drive directly.


Step 3 : Attempt Data Recovery using different software methods

If the second steps fails and there are good transfer speeds, if possible we will try a data recovery attempt using recovery software to see what can be retrieved.




Step 2 : See if we can directly access and copy any data

The next step is to see if we can access any data and to test the speed and error rate of the transfer. Really bad speeds and lack of access is determined a serious problem.

If there are no problems we can copy the data and put it into an external hard drive or computer for you.


Step 4 : Direct disk access sector copy of the device

If the third step fails we will attempt a direct disk access sector copy of the data and store it inside a image which we can process later. Whatever we retrieve we can work with.

This can be a long process depending on transfer rate



Step 5 : Perform a recovery on the data collected from the sector copy

With the data retrieved from the sector copy we can then perform a recovery on files from within the image. We can search for specific files or try and reconstruct the image to a new hard drive how it was before, depending on the state of the recovered image.




Am I guaranteed all my files?

We cannot guarantee all your files recovered, we can’t guarantee any files are recovered. It depends on the state of the HDD.


Do I have to pay for having retrieved nothing?

We dont charge full amount if we dont retrieve any files but we ask for an attempt fee which is $45


How long can it take to retrieve the files?

It can take anywhere from a day to a few weeks or longer depending on the state of the HDD and if you want to go through with it.

When HDD’s start failing they become incredibly slow so extracting data can take a terribly long time until becoming inaccessible.



Will my files come back as they were?

Usually they come back as they were in their folder/file structure but depending on the state of the hard drive when we retrieve files they may come back as random files without proper information.

So they won’t have any proper filenames or descriptions and you will have to sort through them to find the ones that are important to you.

Also they may come back as partial files, so only parts of the file will be seen. We may be able to reconstruct some of these images depending on the state of data retreived.



Where will you store my files?

We can store them wherever you would like them stored but its not recommended to put them back on the same device that is faulty.

We can supply an external hard drive to store your data for an extra price or you may want to give us your computer or an external hard drive you may have to use.



Is it worth risking to extract the data using software methods or should we take to a data recovery specialist?

If you cant afford to pay for a specialist center which could be anywhere from $400 – $3000+, we can try and attempt a software recovery for you.

The max we may charge for a data recovery using these methods would be just around the $500 mark if its really complicated and long.

If the state of the drive is really bad and is degrading while extracting data we would recommend seeing a data recovery specialist but it is up to the individual to decide how important the data is and if your willing to pay those amounts.

We will usually let you know when we take a look at it for you so you can decide.



There's no power or any vibration or sorts in the hard drive what should I do?

We can attempt to access this and recover information for you as it could be a cable, external PCB board (USB Enclosure) or connection issue with the computer.

But in lots of cases if its an internal HDD and we cant get it to power up, we may recommend you send it to data recovery specialist centre so they can perform special tests and extraction of your data.



I spilt liquid on my laptop

‘Depending on the type of hard drive you have in your computer these cases can be difficult.

If your computer was off during the spillage, keep it off. If it was on during the spillage don’t try to start it anymore as it can cause further damage.

We may be able to remove the water elements from your computers electrical parts by taking it apart, if the computer was off and kept off we have a higher chance of recovering the computer.

Covered hard drives make it easier to recover. Laptops which have an uncovered SSD drive like an M SATA or M2 NVME may be more difficult as the water can make contact with the circuit and short it out.

In this case we would recommend sending it to a data recovery centre that specialises in those cases.