HDD Data recovery

Have you lost some important files, cant access your external HDD, computer wont boot so you can get access to your files? We may be able to assist. Send us an email, enquiry or give us a call and we will assist the best way we can.

* Drop off only at our location in Diamond Creek


What do we do?

  • We use software based methods and basic hardware fixes to try and recover your information.
  • We can work on internal and external HDD’s as well as SSD and Macbook M SATA HDD’s.
  • Non booting computers that have a booting problem will be classed as a computer repair (if no data recovery is needed)


Missing files or an inaccessible HDD doesn’t necessarily mean the files are gone

HDD’s can suddenly stop working properly which can stop you from accessing your important files and it can be a scary experience as most of us have photos, videos or important work documents.

We MAY recommend a data recovery specialist for

If we are successful at accessing your storage device we should be able to get your files

If the device isn’t completely broken we should be able to get a portion or all of your files if we are lucky, depending on the state of the device.

We can backup your recovered files to a spare HDD you may have or you can purchase from us

If you have a backup hard drive to recover your files too we can recover your files on to that or you can purchase one off us.

We use specialised software to retrieve lost files

We use a variety of different tools and computers to try and recover your data. If we can’t get it then its due for a specialist data recovery.

* We don’t take apart hard drives to fix, only software based recovery and minor hardware fixes.

Questions & Answers about Data Recovery


Am I guaranteed all my files?

We cannot guarantee all your files recovered, we can’t guarantee any files recovered. It depends on the state of the HDD.


Do I have to pay for having retrieved nothing?

We dont charge full amount if we dont retrieve any files but we ask for an attempt fee which is $45


How long can it take to retrieve the files?

It can take anywhere from a day to a few weeks depending on the state of the HDD.

When HDD’s start failing they become incredibly slow so extracting data can take a terribly long time until becoming inaccessible.


Will my files come back as they were?

Usually they come back as they were but sometimes when we retrieve files they come back as lost.

So they won’t have any proper filenames or descriptions and you will have to sort through them to find the ones that are important to you.

Also they may come back as partial files, so only parts of the file will be seen.



There's no power or any vibration or sorts in the hard drive what should I do?

We can attempt to access this and recover information for you as it could be a cable or connection issue with the computer.

But in lots of cases if its an internal HDD and we cant get it to power up, we may recommend you send it to data recovery specialist centre so they can perform special tests and extraction of your data.