Is remote support safe?
The way we use remote support is relatively safe for the person we are helping as we generally get the person to setup Zoho Assist which is the main software we use and then we send out an invitation through email or give you a code so we can login to perform our repairs, training, etc..
By logging into join.zoho.com and entering the code we give you can get it all setup fairly easy.
The program automatically creates a connection between the technician and the one who needs help.
Zoho Assist uses an encryption to keep connections safe. The general use of this program is relatively safe but if a connection is given out to someone they don’t know it can give them access to a computer.
We have carried out a lot of remote support sessions and haven’t had any issues with the people we have helped. The only time would be when the person has given out their credentials or invitation to someone who is not what they claim to be and have caused damage while on their computer.
Read more out the safety of remote support