BOOK ONLINE
If you would like to make a computer repair or data recovery booking you can choose the day and time below to schedule your remote support, drop off or get us to pick it up and deliver. We work from Diamond Creek.
Call us on 0479 100 163
Book an
appointment
* Prices listed below.
** There is a 15 minute window on drop off services unless messaged beforehand because some people dont turn up for appointment
If you have a question you can fill out our contact form or call us on 0479 100 163.
Local support from Diamond Creek.
Drop off Service
Drop off your device to us- Basic diagnostic from $70
- Total price of repair based on quote
- Diagnostic included in total price if decide to fix
- Local service, closeby in Diamond Creek
- Motherboard repairs, screen replacements, case replacements, complex software issues, etc..
- Best value option for most repairs
Remote / PHONE Support
Per 15 minutes- Priced at 15 minute Intervals
- Fix problems more quickly, no travel fee. Usually same day available
- Watch us fix the problems
- Helpful for email issues, printer setup, software problems, Windows issues, optimisation, malware cleanup, etc
- Using secure professional software
- Learn more about remote support (More Information)
Onsite Visit
Minimum 1 hour + Travel- Minimum 1 hour
- Travel is additional cost over 5km
- Fix problems in-person onsite
- Local onsite service
- Hardware setup, Networking & Wi-Fi issues, Printer troubleshooting, etc
How does dropping off your computer or us picking up work?
When you drop off or we pick up your device for repair, all we need is your device and power cable and any other information you would like to give us.
We will then diagnose the issue and give you an estimate on price for repair.
The repair timeframe varies depending on the issue. If we need to order certain parts it could take a bit longer as we await for parts to arrive.
If you are happy to repair we will continue with the repair and let you know when finished.
We will try to keep you updated through the repair process via text message or phone call.
Travel Costs
For onsite support
- Under 5km travel is included in first hour.
- 5-10km is $35
- 10km - 20km is $45
Senior Prices
There is a 10% reduction in pricing for remote and onsite services for elderly.
Pickup, Repair & Delivery
We can pickup your device, repair it and then drop it back off to you. This is beneficial if you dont have transport , busy or feel comfortable having someone pick it up for you.
- Pickup & delivery repair pricing is the same as if your device has been dropped off, just with the addition of travel and dismantling/installation (if needed)
- Travel fee may apply depending on distance
Dropping off your device to our workshop
When dropping off your device to us the price is dependant on the service quote or diagnostic fee and any parts needed to complete the repair.
We will diagnose the issue and let you know rough costs, exact pricing may not be completely possible on some jobs. But we will try to give you a min-max range.
** Diagnosis charges apply
Diagnosis Pricing
To diagnose your device there is a minimum fee of $70 for basic issues. More advanced issues like motherboard issues may incur extra costs because of time involved.
Need a computer insurance report?
If your device is damaged and you would like to get a computer insurance report to show your insurance company. We can prepare one for you.
We will need to look at the device, diagnose the issue and then write up a PDF document with pictures that you can send to your insurance company.
Our reports are priced at $150.
Data Recovery Pricing
For data recovery we provide a diagnosis for $65, then we will quote on cost of recovery.
A quote is based on the level of recovery from minor software to more complex hardware type recoveries.
The $65 is included in the total recovery cost.