Frequently Asked Questions

We do provide services to small businesses which can include new computers, setup and installation, networking, hardware repairs & replacements, general computer maintenance, software support and more...

Tattwa Networks provides computer repairs, tech support, networking, data recovery, remote support, onsite visits, new device setup and more for home users and small businesses across Diamond Creek and the Nillumbik region. A full list of services can be found on the services page.

Tattwa Networks operates from a home-based workshop at 353 Broad Gully Road, Diamond Creek. There's no shopfront. You're welcome to drop off and collect your device directly, or we can come onsite to repair or pickup and deliver.

We are available from Monday - Friday. 10am - 5.30pm. But we do provide online support from 9am onwards as well as past 5.30pm. Outside hours can be arranged.

Yes, we work on PC, Laptops and Apple MAC computers.

Yes, appointments need to be made before drop off and pickup of your computer so we can make sure we can see you at that time. Tattwa Networks is run by one individual so there may not be someone here to meet you outside of an appointment.

When you come to drop off your computer, if its a laptop make sure you bring your power adapter.

Normal desktop computers only need the case.

MacBooks make sure you bring your adapter.

Most repairs can usually be completed in 1-5 days. Simple software issues are usually fixed the same day. Hardware repairs requiring parts may take longer as we wait for components to arrive

Jobs can be delayed if we get caught up with other tasks.

We will try to keep you updated on whats happening and at what stage we are at.

Urgent repairs we will try to get done as quickly as possible.

We try to work jobs in order but if you require the repair completely quickly we can mark it as express but it may incur an additional fee. Weekend repairs can also be arranged but may incur an additional fee.

Yes, in many cases the files can be recovered. But we recommend you to stop using your computer as the chance of recovery can be lowered especially with newer type computers in the last 5-6 years.

Newer type SSD drives have something called TRIM command which can make it very difficult or impossible to recover files. Older HDDs have a much greater chance of recovery because of lack of TRIM command.

Yes, we offer onsite visits across Diamond Creek and the Nillumbik region including Eltham, Hurstbridge, Panton Hill, Kangaroo Ground and surrounding suburbs. Onsite visits are charged hourly with a mininum of one hour. Travel costs apply for locations over 5km.

Yes, we supply replacement parts for the majority of problems that are encountered. We order in the parts needed and replace the part.

We can provide new laptops for those who are needing a new laptop or would just like to upgrade their existing laptop.

We can also prepare refurbished laptops for you if interested. 

Yes, we build custom computers for the requirements you need.

Yes, we can provide computer training for beginners and elderly or for people wanting to learn more about a certain topic.

We work on computers of all ages. Older machines can generally be repaired, usually if they are already running well and just need small fixes or an upgrade.

We can also advise on whether an upgrade would be beneficial.

Remote support allows us to connect to your computer securely over the internet and fix many issues without you having to leave your home or have somebody come over.

The software used is secure and runs an encrypted connection from us to your computer.

Remote support is billed in 15 minute increments - great for the majority of software issues, IT support, email problems, virus removal and general troubleshooting.